Shipping and delivery
Shipping & Delivery Policy
Thank you for shopping with Dulce’s Creations. Each item is handmade or custom-created with care, so please allow time for your order to be made, packed, and shipped.
Processing Time
Most orders are processed within 3–7 business days. Custom or personalized items may take longer depending on the design, size, and current order volume.
You will receive an email confirmation once your order has shipped.
Shipping Time
Delivery times depend on the shipping carrier and your location.
Estimated delivery times:
United States: 3–7 business days after shipping
Custom orders: Processing time may vary
Please note that delivery dates are estimates and are not guaranteed. Delays may happen due to weather, holidays, carrier delays, or other circumstances outside of my control.
Shipping Costs
Shipping costs are calculated at checkout based on the item size, weight, and destination.
Some items may include free shipping when stated in the product listing.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Dulce’s Creations is not responsible for packages shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping charges.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and accepted by the carrier, Dulce’s Creations is not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but you have not received it, please check with your local post office, neighbors, or delivery carrier.
Damaged Items
If your item arrives damaged, please contact me within 3 days of delivery with photos of the packaging and the damaged item. I will review the issue and work with you on a solution.
Local Pickup
Local pickup may be available if offered at checkout or arranged before purchase.
Questions
If you have any questions about your order, please contact me at:
dulcescreations.dv@gmail.com