Privacy policy
When you place an order, contact me, or use my website, I may collect information such as:
- Your name
- Email address
- Shipping address
- Billing information
- Order details
- Custom order details or personalization requests
- Messages you send through the website or email
This information is used only to process your order, communicate with you, ship your items, and provide customer service.
How I Use Your Information
Customer information may be used to:
- Process and complete orders
- Ship products
- Send order updates or tracking information
- Respond to questions or custom requests
- Handle returns, refunds, or order issues
- Improve my shop and customer service
I do not sell or rent customer personal information.
How Customer Information Is Protected
I take reasonable steps to protect your personal information. Customer information is only used for order-related purposes and is not shared unless needed to complete your order.
Payment information is processed securely through the website’s payment processor. I do not personally store full credit card numbers or payment details.
Customer information may be shared only with trusted services when necessary, such as payment processors, shipping carriers, or website platforms used to complete your purchase.
Sharing Information
Your information may be shared with:
- Payment processors to complete payment
- Shipping carriers to deliver your order
- Website or shop platforms used to manage orders
- Legal authorities if required by law
I do not share your information for unrelated marketing or advertising purposes.
Emails and Communication
If you contact me or place an order, I may use your email address to respond to you, provide order updates, or answer questions.
You will not be added to a marketing email list unless you choose to sign up.
Cookies
My website may use cookies or similar tools to help the website work properly, improve your shopping experience, and understand website activity.
You may be able to disable cookies through your browser settings.
Keeping Your Information
Order information may be kept for business records, tax purposes, customer service, or legal requirements. Information is only kept as long as needed for these purposes.
Children’s Privacy
My website is not intended to collect personal information from children under 13. If I learn that personal information from a child has been collected, I will take steps to delete it.
Your Rights
You may contact me to ask about your personal information, request corrections, or ask for your information to be removed when possible.
Contact Information
If you have any questions about this Privacy Policy, please contact:
Dulce’s Creations
Email: dulcescreations.dv@gmail.com