Returns and refunds

Thank you for shopping with Dulce’s Creations. Every item is handmade, custom-created, or carefully prepared with love. I want you to be happy with your order, so please read the policy below before purchasing.

Returns

Because many items are handmade, custom, personalized, or made to order, returns are not accepted unless the item arrives damaged or there was an error with your order.

Please review all product details, colors, sizes, and personalization before placing your order.

Custom & Personalized Items

Custom or personalized items cannot be returned, refunded, or exchanged unless they arrive damaged or I made a mistake with the order.

This includes items with names, special colors, custom designs, or made-to-order requests.

Damaged Items

If your item arrives damaged, please contact me within 3 days of delivery.

Please include:

Your order number

Photos of the damaged item

Photos of the packaging

Once I review the photos, I will work with you on a solution, which may include a replacement, repair, shop credit, or refund depending on the situation.

Refunds

Refunds are only given for approved issues such as damaged items or order mistakes.

Once approved, refunds will be sent back to the original payment method. Please allow your bank or payment provider time to process the refund.

Cancellations

Orders may be canceled within 24 hours of purchase, as long as the item has not already been started, customized, packed, or shipped.

Once work has started on a custom item, the order cannot be canceled.

Exchanges

Exchanges are not accepted at this time unless there was a mistake with your order or the item arrived damaged.

Shipping Costs

Original shipping costs are non-refundable.

If a return is approved, the customer may be responsible for return shipping unless the issue was caused by an error on my part.

Questions

If you have any questions or concerns about your order, please contact me at:

dulcescreations.dv@gmail.com